Therapists · Verification
You won't find a gallery of photos and first names here. A grid of faces proves nothing, and what you need before recommending someone to a guest isn't a friendly face: it's knowing that person is qualified, insured, and knows how to behave in your property.
When your guest books, you get — or they do, depending how we set it up — the name of the specific person coming up to the room, their photo and their qualification. Not a catalogue profile chosen six months ago: who is coming today, to this appointment.
It is the opposite of how this is usually done, and it is deliberate. Publishing ten profiles on a website is easy and commits you to nothing. Telling you the full name of the person walking into room 214 on Thursday at seven commits rather more. We prefer the second.
Verification
Formal training in therapeutic massage or physiotherapy, certificate on the table. Experience without paperwork doesn't qualify, however good the hands.
Current and in the professional's own name. You get a copy when we sign the agreement, not when something happens.
A session with us before the first one with a client. We check technique, and also whether they can set up a table on a terrace without turning it into a removal job.
We speak to someone who has worked with that person. A five-minute call prevents a season's worth of trouble.
Punctuality, professional appearance and discretion. In a hotel this weighs as much as technique, because your guest judges the first three seconds.
They arrive with time to spare, not on the dot. If your reception prefers them to check in on arrival, they check in; if you prefer them to go straight up, they go straight up. We agree it with you once and it holds every time.
They bring table, linens, towels and oil. The table sets up in about five minutes and packs away completely afterwards: no treatment room, no water, and nobody on your team moves furniture.
They don't take photographs, don't ask the guest for reviews in the room, and don't offer their services independently. That last one is written into the agreement they sign with us.
Native Spanish, English and German within the team. For French, Italian or Portuguese guests we work with a translated service sheet and a written conversation beforehand, which in practice works better than half a language.
German isn't an extra: it's the highest-spending market in the Balearics and the one that most often asks for a therapist who understands them. If you manage a property with German clientele, that is probably the strongest single reason to work with us rather than with an individual professional.
If your guest would rather have a female or male therapist, they say so when booking and it's handled. No explanations, no awkwardness.
This is worth being straight about, because it's the question that sinks most suppliers in August. Our own team goes up to fifteen therapists spread across zones. At peak, and in the furthest corners of the island, we also work with local partner agencies.
Those therapists go through exactly the same vetting: qualification, insurance, trial and references, documented the same way. They arrive with our protocol and under our name, and you still know in advance who it is. The difference is ours to manage, not your guest's.
We say so because promising an infinite roster is easy in January and expensive in August. We would rather tell you what real coverage you have in your area before you sign.
Therapists
Tell us which property you manage and where. We'll tell you what real coverage you have, who would be working with you, and send you the paperwork before you sign anything.
Let's talk about working together